Delivery, return and complaints
Delivery
We use Postnord for our deliveries and are thus affected by third parties. The package will leave the warehouse within 24 hours after the order is placed and then it is estimated to take 1-2 days until the item reaches the customer within EU. Holidays and weekends can affect. If you experience long delivery processes, we’re happy if you get in touch so that we can choose the best shipping options for our future customers and make your next purchase a way better experience.
We offer free shipping on purchases over SEK 500 within EU, or with a valid discount code.
If you might be unlucky and the order you have paid for just ran out of stock, which should not be possible, we will get in touch with you. The customer can then choose between choosing another item or reimbursing the cost of the sold-out item. If the total price, after the item has been sold out, is less than SEK 500, we are responsible for the shipping cost.
For shipping outside of EU, the shipping fees might vary between countries. Please, get in touch with us if you are having trouble ordering from outside EU and we will do everything to make it work.
Return
Customers who buy via the website are entitled to a 14-day right of withdrawal in accordance with the Act (2005: 59) on distance contracts and contracts outside business premises. The customer is responsible for the costs of return.
If the packaging is broached, it is not allowed to make a return. Packaging refers to the product itself and not what encloses the product when shipped. If it turns out that there is something wrong with the product, we refer to a complaint instead.
Returns must be sent to the company’s address: Kalvhagen 25, 427 50 Billdal, Sweden.
Didn’t receive a return slip? Contact customer service at hi@peliga.com and we will provide you with a return slip as soon as possible.
Complaints
If you Peliga product is defect upon delivery, please contact us at hi@peliga.com. State what is wrong with the product and feel free to attach pictures and enter the order number and your contact information. Then, we will review your complaint and if it turns out to be a substandard/broken/poor product, we will cover return costs and will be happy to send you a new item without shipping costs. Complaining a product is something we encourage our customers to do if they feel dissatisfied. We always strive to achieve the best customer experience and constantly work with R & D for our products.
Examples of what can be approved as a complaint:
- The pressure in the ball tube is gone (the tube’s packaging is broken upon delivery)
- Not correct item or quantity
- One or more products are missing
- The delivery never arrived